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| Support Services manages six areas of the Glendale Fire Department: |
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Emergency Medical Services Program
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| Over 80% of Glendale Fire Department’s incidents are medical in nature. When a call for medical assistance is received, an ambulance staffed with paramedics is dispatched to the location, usually accompanied by a fire engine with additional personnel. |
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| All sworn fire personnel are trained and certified Emergency Medical Technicians, and many have received substantial additional medical training to earn the title of Paramedic. All four Glendale rescue ambulances are staffed at all times with two paramedics, which provides the citizens of Glendale with an exemplary level of medical response. The Emergency Medical Services Program is now in its fourth year of operation. Support Services oversight of this program includes quality control, logistics, training and billing/financial issues related to paramedic ambulance responses in the community. >MORE GFD Paramedic & EMS Program |
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Fire Mechanical Maintenance Program and Warehouse
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With a large fleet of fire engines, fire trucks, rescue ambulances, and a variety of special response apparatus such as water tenders, air utility, Urban Search & Rescue and command vehicles, |
| Glendale Fire keeps maintenance costs under control and quality at a premium by staffing and supplying its own shop for repairs and regular maintenance. An on-site warehouse adjacent to the maintenance shop provides needed parts and other supplies quickly so vehicles can be returned to service with minimal delays. |
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Fire Stations
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| Support Services provides leadership on construction, maintenance, repair and renovation projects related to Glendale’s nine fire stations. |
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| The most recent construction project, Fire Station 21, including Fire Administration offices and Verdugo Fire Communications Center, was completed in 1994. |
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Verdugo Fire Communications Center
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As a regional dispatch center, Verdugo receives 9-1-1 calls requesting fire or medical assistance from 11 cities in Southern California: Alhambra, Arcadia, Burbank, Glendale, Monrovia, Monterey Park, Pasadena, San Gabriel, San Marino, Sierra Madre, and South Pasadena.
Over 62,000 incidents were dispatched in these 11 cities during fiscal year 2006-7. When an emergency call is received, the dispatcher determines the type of assistance needed and confirms the location of the incident and the caller's phone number, along with other vital details. Appropriate response vehicles and personnel are then dispatched to the incident and radio contact is maintained as needed to coordinate resources. Callers requesting medical assistance are also given additional instructions as needed until help arrives, such as first aid for a person bleeding or how to perform CPR. MORE Verdugo Fire Communication Center |
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Metropolitan Medical Response System
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The purpose of the Metropolitan Medical Response System (MMRS) is to evaluate and enhance disaster planning for incidents where weapons of mass destruction (nuclear, biological or chemical) could take place in larger metropolitan areas. |
| The goal of Glendale’s MMRS program is to develop a coordinated system of fire, law enforcement, EMS, hospitals, health agencies and other response organizations to handle a mass casualty incident that may involve thousands of victims. Such incidents might include a large fire, earthquake, jumbo jet crash, hazardous materials release or terrorist attack. |
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